Normal business hours will resume from Thursday 2nd January.
Regular Opening Times
Monday - Thursday
9:00am - 5:00pm
Friday
9:00am - 4:30pm
Weekends (Sat -Sun)
Closed
General FAQs:
Who are Comet?
Comet is your one-stop shop for the best deals on home appliances, electronics, computing, gaming, and smart tech. Explore Comet and discover a wide array of products from washing machines and fridge freezers to air fryers, 4K TVs, laptops, consoles and much more. As an online-only retailer, Comet is able to offer super low prices across leading brands including Sony, Russell Hobbs, Smeg, Swan, Samsung, LG, Acer, Apple and more.
How much does it cost to call the customer care team?
All calls to 0800 numbers are free of charge from a mobile or landline.
Does Comet have physical stores or showrooms?
No, we’re online only. This helps us keep our prices low, so you get the best deals on tech, home appliances and computing.
Is my personal information secure with you?
Yes, we take data security seriously. You can read more in our privacy policy.
Connection to existing cooker socket outlet within 2 metres of appliance.
Test electrical circuit.
Assess connection point to comply with standard building regulations.
Test the appliance.
We are unable to connect if :
The connection point is not a standard outlet.
The electrical outlet is damaged or not complete.
On/off control is above the cooker in the "hot zone".
The electric circuit fails our tests.
A General assessment by installer suggests it is unsafe to connect.
To help the connection go smoothly, please watch ourconnection video.
Old Appliance Removal - £27.00
Remove & Recycle:
Unpacking the product at the consumer's home and ensuring that all of the packaging is recycled. We have specifically designed all of our packaging to be 100% recyclable. We separate the 4 constituent parts (polystyrene, plastic, wood and cardboard) at the depots then bale and compact the materials at our hub. These clean high quality materials are then sent directly to our recycling partner so they can be put back into the raw material streams.
Collecting the old product which is officially counted as WEEE (Waste Electrical and Electronic Equipment). These products are separated into the correct waste flow at our local depots and send directly to government approved WEEE recycling plants. As a White Goods manufacturer, we take our WEEE obligations very seriously and actively encourage our customers to use the most environmentally friendly recycling scheme available in the UK
Defrosting is required ahead of recycling refrigeration products.
Gas Cookers are required to be disconnected ahead of removal.
Wet Connection - Washers - £27.00
WATER CONNECTION SERVICE
We Offer :
Connect to an existing 13amp power socket within cable length.
Connect to water plumbing supply within 1m of appliance.
Connect to water supply connector if a safe and standard connection is present.
Connect to waste pipe within 1m from appliance.
Test appliance to ensure connected and ready for use. Consisting of checking water in and pumps out.
We are unable to connect if :
Kitchen carpentry needs adjustment.
Electrical extension leads are in use.
Plug required to be cut off to feed through small gaps.
The appliance is hard wired into a connection box.
Extended waste piping is being used.
Poor unsuitable plumbing is identified by installer.
Taps are seized and pose risk of leakage.
General assessment by installer suggests unsafe.
To help the connection of your appliance go smoothly, please watch ourdishwasherorwashing machineconnection video.
Wet Connection - Washer Dryers - £27.00
WATER CONNECTION SERVICE
We Offer :
Connect to an existing 13amp power socket within cable length.
Connect to water plumbing supply within 1m of appliance.
Connect to water supply connector if a safe and standard connection is present.
Connect to waste pipe within 1m from appliance.
Test appliance to ensure connected and ready for use. Consisting of checking water in and pumps out.
We are unable to connect if :
Kitchen carpentry needs adjustment.
Electrical extension leads are in use.
Plug required to be cut off to feed through small gaps.
The appliance is hard wired into a connection box.
Extended waste piping is being used.
Poor unsuitable plumbing is identified by installer.
Taps are seized and pose risk of leakage.
General assessment by installer suggests unsafe.
To help the connection of your appliance go smoothly, please watch our dishwasher or washing machine connection video.
Dry Connection - £15.00
DRY CONNECTION SERVICE
We Offer :
Connect to an existing 13amp power socket within cable length.
Connect to suitable existing Dryer outlet vents.
Test appliance to ensure connected and ready for use.
We are unable to connect if :
Kitchen carpentry needs adjustment.
Electrical extension leads are in use.
Plug required to be cut off to feed through small gaps.
The appliance is hard wired into a connection box.
Fridge specific - Door hangings are required to be reversed.
Dryer specific - Extended vent piping is being used.
Dryer specific - No outlet connection for dryer vent pipe.
General assessment by installer suggests unsafe.
To help the connection go smoothly, please watch ourconnection video.
